SAP CRM Online Training in Ameerpet
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CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers’ needs and behaviors in order to develop stronger relationships with them. After all, good customer relationships are at the heart of business success. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends.
TCRM10 & TCRM20 – SAP Certification Contents
CR100-Base Customization
- Over view of CRM Architecture
- Business Partner
- Business categories
- BP Roles & Grouping, BP Relationships
- Business partner Hierarchy
- Organizational Management
- Organizational Model, Org Determination
- Territory Management
- Territory Hierarchy Levels
- Product Master
- Attributes & Set Type, Hierarchies & Categories,
- Product types, Maintain Products
- Transactional Processing
- Business Transactions
- Item Category
- Activity Management
- Business Activities
- Partner Processing
- Partner Functions, Access Sequence, Determination Procedure
- Actions
- Action Profile, Conditions
- Pricing
- Condition Techniques and condition types
- Billing
- Billing Unit, Billing Type, Billing Document
- Easy Enhancement Work Bench
CR580-CRM User Interface (Web UI)
- UI concepts and UI V’s SAP GUI
- Business roles
- Authorization roles
- Navigation bar profile
- Work center link group
- Direct links and logical links
- Enhancing the existing business roles
- Linking business role to org model
- Transaction launcher
CR600-Marketing
- Marketing Planner & Campaign Management
- Marketing Calendar
- Personalized Mail Forms
- Segment Builder
- Customer Segmentation, Attribute List, Info sets
- Product Proposals
- Campaign Automation
- External List Management
- Lead Management
- Lead Questionnaire
CR300-Sales
- Opportunity Management
- Copying Controls
- Sales Cycle, Tools – Buying Center & Sales Agent
- Quotation management
- Order Management
- Special functions in quotation and order management
- Contract management
- Rebate management
CR700-Service
- Installed Base management
- Installed Categories
- IB Components
- Objects, Object Family
- Assign Object Family to IB Category
- Service agreements and service contracts
- Service plans, SLA Profiles and Response and Availability Times
- Service order management
- Complaints and Returns
- Warranty claims
CR410-Interaction Center (Web Client)
- Agent Function and Processing IC
- Agent Inbox
- IC Web Clint Profile
- IC Web Clint Functions
- IC Manager Portal
- Communication Architecture
- Rule Polices like ERMS and IDI (Intent Driven Interaction)
- Launch Script
- Broad cast massage
- Alerts
CR500-Middleware
- Middleware overview
- Administration Console
- Business Objects
- Customizing Objects
- Condition Objects
- B Doc Modeler, B Doc Messages
- Replication & Realignment
- B Doc Types,
- Initial data load, Delta load & Synchronization
- Queue registration
- Error Handling and Monitoring
- INTEGRATION BETWEEN R/3 & CRM